Reactable Systems S.L. is registered as a company in Spain with a registered office at (Advanced Technologies Industries Park) C/ Marie Curie 8-14 08042 Barcelona. The following General Terms and Conditions for the sale via Internet apply to any Internet purchase from Reactable Systems S.L. during the period in which these conditions are published at the website of www.reactable.com
Reactable Systems S.L. reserves the right to change the contractual offer composed of these general terms and conditions and the list of products and the price schedule, at any time, although such changes will not apply to any prior contract.
How to purchase
In order to make a purchase, the user will have to fill in an order with all the items to buy and submit it online or by any other means, after reading and accepting these Terms and Conditions. The contract will be considered made at the registered office of Reactable Systems S.L.
Prices displayed at http://www.reactable.com are VAT-inclusive www.reactable.com sells throughout all countries.
Shipping will be made by the transport companies indicated at the website. Shipping and packaging costs will be indicated at the website.
The Client can choose from a variety of payment methods to pay for the purchases.
When the Client sends an order form to Reactable Systems S.L., the Seller will send back a confirmation e-mail; and, after that, the Seller will send another confirmation e-mail for the shipping of the Goods.
The Client will have fourteen (14) business days, according to the official calendar of their normal place of residence, to terminate the contract without incurring penalties or charges. This deadline will count from the time of delivery of the Goods to the Client. The Client shall communicate the supplier his wish to exercise the right to terminate the contract within the stipulated deadline and by any means offered by the law.
Law and Resolution of Conflicts
- a) Sales transactions made by Reactable Systems S.L. operate under the Spanish Law.
- b) In the event of conflict or discrepancies, the applicable jurisdiction will be the closest to the registered offices of Reactable Systems S.L.
Refunds and Returns
Reactable.com sells THROUGHOUT THE EEC.
Reactable.com will accept product returns within 14 says, counting from the date of delivery of the goods to the client, provided the conditions of the Spanish Law 47/2002 on retail commerce are met. Reactable.com will only accept previously authorized returns in written form. To request such authorization, the Client shall contact Reactable.com. Once the Client has the authorization Reactable.com will indicate the address to send the Goods and the conditions for accepting the return.
The Goods shall be returned in the original package, in perfect condition and protected, without seals or adhesive tape from transport; with all labels and WITHOUT SIGNS OF WEAR. The Goods should arrive to our warehouse within 7 business days after the acceptance of the return. All items received after this deadline will be rejected. Returns will be addressed to the address provided by Reactable.com, as Reactable.com has several distribution centers. Once the items are received and checked, the money will be refunded. Reactable.com reserves the right to refund a lower amount of money if the returned items are not in perfect conditions or arrive with missing parts. Reactable.com will only accept returns of items in their original package without signs of wear.
If you paid with Credit Card, refunds will arrive in 4 business days (if you have an immediate debit card) or in 30 business day (if you have a deferred credit card). For bank transfer payments, the refunds will arrive in your account within 48-72 hours of business days.
In order to file a claim for damages during transport, you must inform the carrier within 24 hours by telephone or, if the packaging was damaged at the time of delivery, write it down on the delivery note you have to sign upon receiving the order.
Once the claim is filed, Reactable.com will pick up the damaged good and, once received at the warehouse, will send a new product at no cost for the client.
Reactable.com will bear the costs for delivering a defective product, provided the Client files a claim within 7 days after the date of invoice. Beyond this period, the manufacturer warranty applies. Conditions and coverage of the warranty vary.
Sales in Spanish territories
Reactable.com will indicate the Client how to prepare the Goods for pick-up, packing it so it gets in perfect condition and without labels or adhesive tapes and with the address given by us clearly visible in the outside. Reactable.com will send a carrier to pick-up the package. Once received the returned item, the new item will be sent.
Sales in other countries
Reactable.com shall e-mail the Client to indicate the best return method as soon as possible, depending on the country. Any shipping costs and/or return costs caused by client’s mistake or cancellation shall be borne by the client.
Official version and translations
Reactable.com may publish this text, translated into different languages. If any dispute concerning the interpretation of this Terms and Conditions might arise, then the English version will always prevail over the translated versions.
- This is a web for free public use.
- To avoid mailing problems, we will only ask for essential information for our purpose and will not use it for any other purpose that isn’t specified or previously requested (WE DON’T SPAM).
- To avoid annoying or inappropriate advertisement, we don’t allow third parties to SPAM with our shop without permission.
- Unfortunately, we can’t guarantee 100 % uninterrupted service of this website, that could be temporarily unavailable due to technical reasons. We won’t be liable for any damages that may be caused. NEVERTHELESS, WE WILL USE EVERY MEANS TO FIX THE INCIDENCE AS SOON AS POSSIBLE AND WE WILL HELP ALL USERS WHO HAVE ANY DOUBT ABOUT THEIR PURCHASE DURING THE INCIDENCE. RESOLVING AND CLARIFYING SUCH ORDERS WILL BE A PRIORITY.
- We are not immune to computer attacks and virus even if we use systems of detection. If you notice any malfunction, contact us AS SOON AS POSSIBLE so we can take action and avoid virus spreading. We strongly recommend installing an antivirus program in your system.
- We are governed by the SPANISH laws of e-commerce, and we comply with it.
- We gather information for the following purposes:
- The Tax Office asks for all invoices with customer information to verify our invoicing.
- We need to successfully ship your order.
- We need to contact you in case of problems or changes.
- ONLY if you allow us to do it, to send you news, offers and others.
Legal notice – General Information to comply with the Law 34/2002. In accordance with article 10 of the Law of Information Society Services and of electronic Commerce 34/2002 (LSSI), we offer these general conditions, including the information of the holder this website:
Holder: Reactable Systems S.L.
Tax Identification Code(CIF).: ES B65054710
Address: Calle Marie Curie 8-14 B002 (Barcelona) SPAIN.
www.reactable.com shall not be held responsible for the improper, inappropriate or illicit use of the information showed on the site www.reactable.com. Within the bounds of the law, www.reactable.com does not admit any responsibility derived from the lack of veracity, integrity, updating and accuracy of the information contained on their websites.
The content and information of www.reactable.com come from collaborators and several sources of news. However, the content and information don’t bind www.reactable.com and do not represent legal opinions or advice on any kind, as it is merely a service offered for information.
The website www.reactable.com can link to pages outside the site that www.reactable.com can’t control. Therefore, www.reactable.com won’t be held responsible for the content of such outside websites.
All texts belong to their authors and are protected by the Intellectual Property Law. Any transmission, distribution, disposal, copy, storage or public communication, whether total or partial, must be specifically authorized by www.reactable.com. All the brands belong to their owners.
To access some of the services offered by www.reactable.com you will have to provide some personal information. In accordance with Organic Law 15/1999 of December 13 on the Protection of Personal Data we inform you that, by filling the forms contained in the website, your personal data will be recorded and processed in REACTABLE SYSTEMS S.L. files, to offer our services and to inform about the updates and improvements of the website. We also inform you that you have the right to access, modify, cancel and oppose your personal data contacting email@example.com.
Right of information
For the purposes of the Organic Law on Protection of Personal Data, REACTABLE SYSTEMS S.L. reports the existence of an automated personal data file created by REACTABLE SYSTEMS S.L., for which it is responsible, to maintain and manage the relationship with clients or inquirers that accessed the web by means of e-forms or e-mails. The file is registered in the Data Protection Agency.
In accordance with Organic Law 15/1999 of December 13 on the Protection of Personal Data, all reactable.com clients can exercise their rights of access, modification, cancellation or opposition by writing at REACTABLE SYSTEMS S.L. Calle Marie Curie 8-14 B002 08042 Barcelona (Spain) or firstname.lastname@example.org with the subject field DATOS.
The information provided to REACTABLE SYSTEMS S.L. has the purpose of managing your request, sending information and services requested and offering new services.
The use of the abovementioned forms, as well as sending an e-mail for information purposes involve the consent of the sender for the automated processing of the information included in media. The information will not be transferred to third parties, unless the client should use PayPal for paying the purchases. In this case, please read carefully the specific clause of this document on Data Transfer to Third Parties, Pay Pal. All information is provided voluntarily by the client. There are required and non-required fields. If the client wouldn’t want to fill the non-required fields, the services provided will be of the same quality. If the client fails to complete the required fields or if the information is not right, REACTABLE SYSTEMS S.L. won’t be able to offer any services, manage any request or send any requested information.
Right of access
You will be able to exercise your right of access, modification, cancellation and opposition to the processing of your personal data, in accordance with the LOPD. For your convenience you will also exercise the abovementioned rights sending an e-mail to email@example.com
REACTABLE SYSTEMS S.L. will not send Spam and users will not be registered just for visiting our website. REACTABLE SYSTEMS S.L. will only process the information that the user sends us by e-mail, or while asking for information.
Data Transfer to Third Parties, PayPal
REACTABLE SYSTEMS S.L. has adopted the required security levels in accordance with the Royal Decree 994/1999, of June 11 on security measures for automated files containing personal data and uses all available means to prevent loss, misuse, alteration, non-authorized use or theft of the data you provide to REACTABLE SYSTEMS S.L., in spite of knowing that security measures in the Internet. With regard to any issue regarding personal data protection you can contact us at firstname.lastname@example.org